We feel that the most important aspect of the treatment program offered to our valued customers is Chemindus quality service program. Our QMS service involves our customers in establishing service goals and key performance indicators. A service plan is mutually established in order to achieve program objectives. This will include monitoring operator and treatment controls while investigating areas to continuously improve performance. Chemindus team will meet on a regular basis to review results, progress made since last review and establish goals for the ensuing time period. The Quality Management System assures that Chemindus treatment programs are performing to customers’ expectations and at optimum costs.
Wherever and whenever possible, Chemindus prefers to make a full survey of any plant to be treated before making a proposal. On occasions when we do not have this opportunity, we will supply the chemicals as requested by our customers. However, during the initial service periods, a survey will be carried out with a view to enhance/ optimize the program.
The Service Engineer will visit the plant regularly. During each visit, he will fulfill the following service requirements:
Discuss with operators and plant working personnel performance or problems during the past week
Check operator’s log sheets and compare these with prescribed operating limits
Calibrate chemical dosing pumps to optimize chemical dosages
On non-routine basis, but rather dictated by circumstances, the following service commitments are made:
Inspections on equipment and water treatment related systems during plant turnaround